Medication Optimization & Age-Friendly Care

Independent, pharmacist-led medication optimization for medically-complex adults and the care teams who support them.

Supporting safe, confident aging in place across long-term care and home-based settings.

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Complementary, not duplicative

Many long-term care and assisted living settings already partner with a dispensing pharmacy and a consultant pharmacist, and those roles are important.

Complete Care Consult operates differently.

As an independent, non-dispensing consultant pharmacist, this work is not tied to medication volume or dispensing services. That independence allows for:

  • More time with patients

  • A broader view across providers and conditions

  • Objective, patient-centered recommendations

  • Focus on safety, quality of life, and long-term outcomes

This work does not replace existing partners.

It complements care teams by bringing time, integration, and a whole-person medication perspective where gaps already exist.

The challenge of medication management in complex care

Many individuals managing chronic or complex conditions see multiple providers and take multiple medications — yet no one is consistently responsible for stepping back and looking at the full picture.

Short visits and fragmented care mean medications often accumulate without regular reassessment, quietly increasing the risk of falls, confusion, adverse drug events, hospitalizations, and unnecessary transitions to higher levels of care.

The issue isn’t lack of effort or intention. It’s lack of time, integration, and alignment.

Pharmacist-led support for complex medication management

Complete Care Consult provides independent clinical pharmacy consulting services designed to fill care gaps that traditional models often don’t have time to address.

We work alongside patients, families, providers, and care teams to:

  • Simplify complex medication regimens

  • Identify medication-related risks before they become crises

  • Align care decisions with what truly matters to the individual

  • Support independence and prevent unnecessary transitions to higher levels of care

The goal is thoughtful, patient-centered medication management that supports safety, quality of life, and confidence — not just compliance.

Guided by age-friendly care

All work is guided by the Age-Friendly Health Systems framework and the 4Ms of care:

  • What Matters – understanding goals, values, and preferences

  • Medication – ensuring medications are necessary, effective, and aligned

  • Mentation – supporting cognitive and emotional health

  • Mobility – reducing risk and supporting safe movement

Age-friendly care isn’t about age.

It’s about meeting people where they are and designing care that supports safety, independence, and quality of life at every stage.

Care settings we support

Complete Care Consult partners with organizations and care teams across:

  • Skilled nursing and long-term care facilities

  • Assisted and independent living communities

  • Provider-affiliated care settings

  • Home-based and concierge care models

Services adapt to the setting while keeping the individual at the center.

What this work makes possible

When medication decisions are aligned and care gaps are addressed, this work helps support:

  • Reduced medication burden

  • Improved safety and quality of life

  • Fewer preventable transitions and hospitalizations

  • Greater confidence for patients, families, and care teams

The goal isn’t perfection — it’s better alignment and fewer avoidable risks.

Meet the Founder

Courtney Myers, PharmD - Founder of Complete Care Consult - Independent Pharmacist Consultant and Age-Friendly Care Specialist - Youngstown, Ohio

Courtney Myers, PharmD

Courtney Myers is an independent, non-dispensing clinical pharmacist and the founder of Complete Care Consult.

She works alongside patients, families, providers, and care teams to step back and look at the full medication picture — something the healthcare system doesn’t always have the time or structure to do. Her work focuses on helping medically complex individuals feel heard, reduce medication-related risk, and live fuller lives with greater confidence.

Courtney practices independently from dispensing pharmacies, allowing her to provide objective, personalized, patient-centered recommendations grounded in clinical judgment and trust.

Her approach is guided by the Age-Friendly Health Systems framework and the 4Ms of care — What Matters, Medication, Mentation, and Mobility — ensuring medications support safety, independence, and quality of life at every stage.

Courtney has been working in the industry since 2012, is Age-Friendly Health Systems certified and has been recognized by the Ohio Pharmacists Association with its Under 40 Award for leadership, excellence, and vision in pharmacy practice.

Let’s Start a Conversation

If you’re navigating complex medication regimens, supporting medically complex individuals, or looking for a collaborative clinical partner, we’d welcome the conversation.

FAQs

  • Yes. Most long-term care and assisted living settings partner with a dispensing pharmacy, and those pharmacies often provide a consultant pharmacist as part of that relationship.

    That role is important, but the current care infrastructure isn’t designed to consistently support the time and integration needed for truly patient-centered medication management. Complete Care Consult operates independently, allowing for deeper engagement, a broader clinical perspective, and recommendations focused on safety, quality of life, and what matters most to the individual.

  • Traditional medication reviews are often brief and focused on specific issues at a single point in time. This work takes a broader, longitudinal view — looking at how medications impact daily life over time and how care decisions align with a person’s goals as health needs evolve.

  • No. Medications play an important role in care. The focus is alignment and necessity — ensuring medications are appropriate, effective, and supportive of quality of life. Recommendations are individualized and collaborative.

  • This work is often a good fit for settings supporting individuals who take multiple medications, see multiple providers, or experience frequent transitions or medication-related issues.

  • Billing and reimbursement depend on the care setting, payer mix, and service structure. Billing pathways are discussed after an initial conversation to ensure alignment, compliance, and sustainability.

  • The first step is simply a conversation to explore needs, challenges, and fit.